Exchanges and Refunds
At AmylBeauty, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we're here to make the return and refund process as smooth as possible. Please take a moment to review our Return and Refund Policy outlined below:
1. Returns Within 14 Days: You have the right to return any product purchased from AmylBeauty within 14 days from the date of delivery. This period allows you to evaluate your purchase and decide if it meets your needs. To be eligible for a return, the product must be in the same condition as it was delivered to you, with all original packaging, labels, and tags intact.
2. Initiate a Return: To initiate a return, please follow these steps:
- Contact our Customer Support team at amylbeauty-customersupport@gmail.com within the 14-day return period.
- Provide your order number, product details, and reason for the return.
- Our Customer Support team will guide you through the return process and provide you with a Return Authorization Number (RAN).
3. Secure Packaging: Please ensure that the returned product is securely packaged to prevent damage during transit. We recommend using the original packaging if possible.
4. Refund Process: Once we receive the returned product and verify its condition, we will initiate the refund process. Your refund will be processed within 48 hours of receiving the returned product.
5. Refund Method - Link To Bank: We offer a convenient and secure "Link To Bank" refund method. This means that the refund can either be in cash or in the form of a Bank Link send via customer.
6. Non-Refundable Items: Certain items may be non-refundable for hygiene or safety reasons. These items will be clearly indicated on our website at the time of purchase.
7. Contact Us: If you have any questions or concerns regarding our Return and Refund Policy, please feel free to contact our Customer Support team at amylbeauty-customersupport@gmail.com
Please note that this policy is subject to change without notice, and the terms in effect at the time of your purchase will apply to your return and refund. Thank you for choosing AmylBeauty, and we look forward to serving you again in the future.